Frequently Asked Questions - FAQ

 Here are some things you need to know about us, and doing business with The Magic Supply Company... 

 OFFICE HOURS: We do our best to answer your questions. Our office staff will always have the answers you need. We have online ordering on this secured website, or you can place your orders by emailing us at sales@magicsupply.com.

PAYMENT: We make online ordering easy. We accept PayPal, Visa, MasterCard and Discover Card for credit card purchases. We also accept check and money orders via US Mail.

SHIPPING: Below is our chart for shipping costs. If you have special shipping needs, contact the office to make arrangements. We will try our best to help you with your special needs. Orders are proccessed and shipped within 48 hours.

INTERNATIONAL SHIPPING:

Yes – we ship internationally! For 25 years we have shipped our products all over the world. We are experts at International shipping and know many “tricks” about how to get your package to you safely.

There are many variables that determine the price of shipping (weights, dimensions, service requested).

We have a Minimum FLAT RATE shipping fee of $45.00 for all orders up to $49.00 to ship Internationally. All orders $49.01 and above are charged 45% of total order to ship to you anywhere in the world. If you place your order via PayPal we are able to adjust the actual cost must faster to speed delivery to you.

UK & EU Customers
As of July 1, 2021, VAT taxes are required on all orders. Orders arriving in the UK & EU after July 1st will be subject to taxes, based on each country’s VAT rate. Additional customs charges may also apply to your order. Magic Supply Company is NOT collecting VAT taxes prior to shipment. The customs department in your country should contact you to pay VAT and any other fees before delivery. Magic Supply Company is NOT responsible for any additional fees added to your order after shipment. We strongly recommend you research VAT and additional customs fees prior to finalizing your order, so you are aware of the amount that may be charged. Due to potential customs delays, we cannot insure timely delivery. Please be advised before ordering.  

If you must know the shipping costs before placing the order please e-mail us with the items you are interested in along with the shipping address. We will e-mail back to you the shipping options and cost. We can send you a PayPal invoice for these or charge your credit card.

If you have already worked with us and know that we are a family business you can trust, we suggest (if possible) making your purchase using PayPal.  This is “ONLY” because we have the ability to invoice you the difference or refund the overaged of the shipping costs much faster.

BACKORDERS: There are times when factors beyond our control will cause a requested item to be temporarily "out of stock". This item will be placed on back order and will be shipped as soon as the item is in stock or per your request we will refund the item back to your payment method.

RETURNS: We stand behind what we sell. If you receive a product that is defective, we will fix it or replace it for you immediately. However please understand, buying magic tricks means learning the secret to the effect and that can not be returned. Contact us either via Email or call us here at The Magic Supply Company to arrange a return.

SPECIAL ORDERS: Many items not found here can be acquired for you via special order. Send inquiries about special items to us. Please feel free to contact us with any questions, comments or concerns your may have regarding our store.